Order tracking

There are two ways to find out where your order is. Neither one requires a password.

1. The link in your order e-mail

We send you an e-mail when your order is confirmed. The “View order” link in that e-mail takes you straight to the order status page — no sign-in needed. Once we hand the parcel over, your tracking number appears on the same page.

If you cannot find the e-mail, check your spam / “Promotions” folder; the sender is info@lamuahome.com.

2. From your account

Go to My account and enter your e-mail address. We send you a 6-digit code; once you enter it, all your orders and their shipping status are listed. You do not need to create a password.

When does the parcel leave?

Orders are prepared and dispatched within 1–3 business days after payment is confirmed. Your tracking number arrives by e-mail on dispatch. Delivery inside Türkiye usually takes 1–3 business days. Shipping is free across Türkiye, with no minimum order.

If the tracking number does not work

It can take a few hours before the carrier registers the number. If it still does not show after one business day, write to us and we will follow it up.

Our carrier

We ship with HepsiJET. When we hand the parcel over, your tracking number is added to your order e-mail and to the order page in your account. HepsiJET also informs you by SMS; the link in that message shows the courier's latest status.

If you have a tracking number but cannot see its status, write to us — we will check with HepsiJET and get back to you.