Refund policy

This is an informative translation. The seller is established in Türkiye and the binding text is the Turkish original.

Last updated: 24 August 2026

In short

  • You can return within 14 days, without giving a reason.
  • If you send it with our contracted carrier, we cover the return shipping.
  • Your money is refunded within 14 days after the product reaches us.
  • For faulty, defective or incorrect items all costs are ours.

1. Your right of withdrawal

Under Turkish Consumer Protection Law no. 6502 and the Distance Contracts Regulation you may withdraw from the contract within 14 days of receiving the product, without giving any reason and without paying a penalty. You may also withdraw before the order reaches you.

2. How to return

  1. Tell us. Write to info@lamuahome.com or call +90 541 400 83 56. Just state your order number and the items you want to return. You may also use the withdrawal form; it is not compulsory.
  2. We open the return. We send you the return code of our contracted carrier.
  3. Hand the parcel to the carrier. Send it within 14 days of your notice at the latest. Add the invoice or order details to the parcel.
  4. Get your refund. Your payment is refunded once the product reaches us and is checked.

3. Condition of the returned item

  • Unused, unwashed and in resalable condition
  • With its original packaging, labels and gift box if any
  • Invoice or order details included in the parcel

Our placemats, table runners, coasters and cushion covers are textile products. Items that have been washed or that have picked up stains or odours are outside the scope of returns.

4. Who pays the shipping

Case Return shipping cost
Withdrawal — with our contracted carrier, via a registered return Ours
Withdrawal — with a carrier other than our contracted one Yours
Item faulty, defective, missing or different from the order Ours (including the outbound shipping)

5. Refund

Once the returned product reaches us and is checked, your payment is refunded within 14 days at the latest, in a single transaction using the method you paid with. For credit card refunds, the time it takes for the amount to appear in your account depends on your bank and is not included in the 14-day period.

If you paid by bank transfer/EFT, the refund is made to the account you gave when ordering.

6. Faulty, defective or missing items

If the product is faulty, defective or different from your order, all costs including shipping are ours. Contact us with a photo taken as you opened the parcel; we replace the item free of charge or refund the full amount.

If the parcel arrives torn, wet or crushed, have the carrier draw up a damage report before you accept it, and let us know.

7. Exchange

If you want to exchange for a different pattern or product, write to us. An exchange runs in two steps, as a return and a new order: we send the new item once your return is approved.

8. Cases where the right of withdrawal cannot be used

Under article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used for the following products:

  • Products prepared specially to your requests or personal needs (personalised printing, custom-size cutting)
  • Products whose protective elements have been opened and which cannot be returned for reasons of health or hygiene
  • Products which, after delivery, are mixed with other products and cannot be separated

Items ordered by uploading your own image on the product page are printed specially for you in this sense; for these items the right of withdrawal cannot be used and no return or exchange is possible. All standard collection items ordered without an uploaded image are covered by the right of withdrawal. If a custom printed item arrives faulty or defective, all your rights remain reserved.

9. Return address and contact

Adem Küçük (LaMua Home)
Millet Mah. Milli Sok. Anda Park Sitesi 87/D Daire 31, Yıldırım / Bursa, Türkiye

E-mail: info@lamuahome.com
Phone / WhatsApp: +90 541 400 83 56
Working hours: weekdays 09:00–18:00, reply within one business day at the latest

10. In case of a dispute

If you believe your request has not been resolved, you may apply, within the monetary limits set each year by the Turkish Ministry of Trade, to the Consumer Arbitration Committee or the Consumer Court at the place where you bought the product or at your place of residence. You can also file applications through tuketicisikayeti.ticaret.gov.tr.

Related pages

Distance Sales Agreement · Pre-Information Form · Withdrawal Form · Shipping and Delivery