Privacy policy

Last updated: 3 September 2026

LaMua Home operates this store and website, including all related information, content, features, tools, products and services, in order to offer you, our customer, a personal shopping experience (the “Services”). LaMua Home is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and share your personal information when you visit or use the Services, make a purchase or another transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with regard to the collection, processing and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services you agree that you have read this Privacy Policy and that you understand your information will be collected, used and shared as described here.

Personal information we collect or process

When we use the term “personal information” we mean information that identifies you or another person, or that can reasonably be linked to you or someone else. Personal information does not include information collected anonymously or de-identified so that it cannot identify you or be reasonably linked to you. Depending on how you interact with the Services, where you live and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from your personal information:

• Contact details such as your name, address, billing address, shipping address, phone number and e-mail address.
• Financial information such as credit card, debit card and financial account numbers, payment card details, financial account details, transaction details, payment method, payment confirmation and other payment details.
• Account information such as your username, password, security questions, preferences and settings.
• Transaction information such as the products you add to your cart or wishlist, buy, return, exchange or cancel, and your past transactions.
• Your communications with us such as the information you share when you send a customer support request.
• Device information such as information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information such as information about how and when you interact with or browse the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you for example when you create an account, visit or use the Services, contact us or otherwise provide your personal information to us;
• Automatically through the Services for example from your device and through the use of cookies and similar technologies when you use our products or services or visit our websites;
• From our service providers for example when we use service providers to deliver certain technologies, or when they collect or process personal information on our behalf;
• From our business partners or other third parties.

How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

• Providing, personalising and improving the Services. We use your personal information to perform our contract with you, process your payments, ship your orders, remember your preferences and the products you are interested in, send notifications about your account, process your purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, allow you to leave reviews, and create a personal shopping experience such as product recommendations based on your purchases. Using your personal information to better personalise and improve the Services also falls under this purpose.
• Marketing and advertising. We use your personal information for marketing and promotional purposes (for example to send you marketing, advertising and promotional communications by e-mail, text message or post) and to show you online advertising for products or services on the Services or on other websites, based on your previous purchases, what you added to your cart and your other activity on the Services.
• Security and fraud prevention. We use your personal information to verify your account, offer a secure payment and shopping experience, detect, investigate or take action against possible fraudulent, unlawful, dangerous or malicious activity, protect public safety and keep our Services secure. If you use the Services and choose to register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone.
• Communicating with you. We use your personal information to provide customer support, respond quickly, deliver effective services and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to review or participate in legal discovery, to conduct potential or existing litigation or other legal disputes, and to investigate or enforce possible breaches of our terms or policies.

How we share your personal information

In certain circumstances we may share your personal information with third parties for legitimate purposes, subject to this Privacy Policy. Examples include:

• Sharing information with Shopify, vendors and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• Sharing information with our business and marketing partners to provide marketing services and advertising to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask that information about you is not shared for targeted advertising and marketing based on your online activity across different merchants and websites.
• Sharing certain information with third parties when you direct or request it, or with your explicit consent; for example to ship products to you, or if you use social media widgets or login integrations.
• Sharing information with our affiliates or between other units within our corporate group.
• Sharing information in connection with business transactions such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. The information you provide to the Services will be transferred to and shared with Shopify and with third parties outside your country of residence for the purpose of providing and improving the Services. We also use certain advanced Shopify features that draw on data and information from your interactions with our store, other merchants and Shopify in order to protect, grow and improve our business. To be able to offer these advanced features, Shopify may use personal information collected in connection with your interactions with our store, other merchants and Shopify. In those cases Shopify is responsible for processing your personal information and for responding to requests to exercise your rights in relation to that use. For more information about how Shopify uses your personal information and the rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, and may be available to us or to third parties without limitation. The inclusion of such links in the Services does not imply any endorsement of the content of the linked platforms or of their owners or operators, unless expressly stated in the Services.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children below the age of majority in your jurisdiction. If you believe your child has provided personal information to us, you can contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined by applicable law.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, the information you send us may not be secure while in transit. We therefore recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have all or some of the rights listed below in relation to your personal information. These rights are not absolute, may only apply in certain circumstances, and we may decline your request where the law permits.

• Right of access / to know. You may have the right to request access to the personal information we hold about you.
• Right to deletion. You may have the right to request deletion of the personal information we hold about you.
• Right to correction. You may have the right to request correction of inaccurate personal information about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances and subject to certain exceptions, to request that this copy be transferred to a third party.
• Managing communication preferences. We may send you promotional e-mails, and you can opt out at any time using the unsubscribe option in those e-mails. If you opt out, we may still send you non-promotional e-mails, such as e-mails about your account or the orders you have placed.

You can exercise these rights where indicated in the Services or by contacting us using the contact details below. To learn more about how Shopify uses your personal information and the other rights you may have, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. To the extent permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable law, you may designate an authorised agent to make requests on your behalf. Before accepting such a request from an agent, we will ask them to prove their authority to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request within a reasonable period in accordance with applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us at the details below, or to complain to your local data protection authority.

International transfers

Please note that we may transfer, store and process your personal information outside your country of residence.

Where we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant United Kingdom authority, unless the data is transferred to a country that has been found to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide any notices required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise a right you have, please call +90 541 400 83 56, e-mail info@lamuahome.com, or contact us at Millet Mah. Milli Sok. Anda Park Sitesi 87/D, Daire 31, 16370 Yıldırım, Türkiye.